FAQ Page

FAQ
Frequently Asked Questions
What services do you offer?
Neoking Trading Limited was founded in 2019 by visionary entrepreneur Penny Wambui, who brings over a decade of experience in Business Process Improvement and E-commerce Growth Hacking. Since its inception, Neoking has grown steadily, serving a diverse range of clients across various industries.
How can I contact customer support?
You can reach out to our customer support team via our website contact form, email, or by calling our helpline. We're available 24/7.
What payment methods do you accept?
We accept multiple payment methods, including M-Pesa, bank transfers, and credit/debit cards for ease of payment.
How do I track my order?
Once your order is confirmed, you will receive a tracking number. Use this number on our tracking page to get real-time updates.
What is your return policy?
Our return policy allows for returns within 30 days of receiving your order, as long as the items are unused and in original packaging.
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